Return and Refund Policy

Last updated: February 6, 2025

Thank you for shopping at Pothgula.com.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Return and Refund Policy. The following terms apply to any products you purchase from us.

Interpretation and Definitions

Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Pothgula.com.

  • Goods refer to items available for sale on our website.

  • Orders mean a request by you to purchase Goods from us.

  • Service refers to the Pothgula.com website.

  • Website refers to Pothgula.com, accessible at https://pothgula.com.

  • You means the individual accessing or using the Service or the company or legal entity on whose behalf the individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 30 days without providing a reason.

To exercise your right of cancellation, please inform us through:

We will process your refund within 14 days of receiving the returned Goods. The refund will be made using the same payment method you used for the original purchase. You will not incur any fees for the reimbursement.

Conditions for Returns

To qualify for a return, please ensure that:

  • The Goods were purchased within the last 30 days.

  • The Goods are in their original packaging.

The following items cannot be returned:

  • Goods made to custom specifications or personalized items.

  • Goods that, due to their nature, deteriorate quickly or have an expired date.

  • Goods that are not suitable for return due to health protection or hygiene reasons once opened.

  • Goods that, after delivery, become inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Only regular-priced items may be refunded. Unfortunately, items on sale cannot be refunded unless required by law.

Returning Goods

You are responsible for the cost and risk of returning the Goods. Returns should be sent to:

Amazon.com Returns

We recommend using a trackable and insured shipping service, as we cannot be held responsible for lost or damaged returns. Refunds will not be issued without proof of return.

Gifts

  • If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

  • If the item was not marked as a gift, the refund will be processed to the original purchaser.

Payment Methods

  • We accept Visa, MasterCard, Amex, and Amazon Pay.

  • Payments are securely processed through Stripe.

Shipping Policy

  • Orders are shipped to your registered billing or payment address. Please ensure accuracy before placing your order.

  • Items are shipped within 1-3 business days of payment confirmation.

  • We ship with UPS, FedEx, Aramex, USPS, and EMS (all with tracking).

  • Delivery times vary based on the destination and other factors.

International Buyers

  • Import duties, taxes, and customs charges are not included in the item price or shipping cost. These are the buyer’s responsibility.

  • Please check with your local customs office to determine any additional costs before purchasing.

Feedback and Customer Support

Your feedback is valuable to us! If you have concerns about your order, please contact us at info@pothgula.com.

We strive to respond within 1 business day (excluding public holidays).

Return Summary

  • All returns accepted within 30 days.

  • Refunds issued as money back.

  • Return shipping costs must be paid by the buyer.

For further inquiries, please contact us at info@pothgula.com.

Thank you for shopping at Pothgula.com!